Ryanair refund how long

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Don't have an account? Forgot Password? While Ryanair says millions of customers have accepted a voucher, it also admits that millions of customers have rejected them.

By sending vouchers in the first instance though, even after customers have requested a refund, Ryanair is placing the burden on its customers to apply twice for the refunds to which they are entitled. Warren applied to Ryanair for a refund through the Ryanair website at the end of March after his flights to Tenerife in April were cancelled. It claims it never received the two emails he sent Ryanair asking where his cash refund was.

Only after Which? His email from Ryanair in June included a link to reject the voucher, which he says he did, but he heard nothing more until Which? Ryanair told Which? Ryanair did not gain this consent from Warren and Robert when it automatically issued them with vouchers. Ryanair has promised to start refunding customers for cancelled flights within five working days, after criticism of its reimbursements policy during the pandemic.

At the start of the pandemic, when tourist travel was more or less banned, Ryanair , along with a number of other airlines, refused to refund customers who were unable to travel, if the flight went ahead. It prompted a wave of criticism and led to an investigation by the Competition and Markets Authority into whether consumers had been treated fairly.

The CMA later dropped the action, but a few days later it emerged that the airline was barring passengers who had pursued chargeback refunds for the flights via their credit card company, unless they returned the money.